I have actually emailed/called/texted the company a number of times with no reaction. I have requested a refund and no one has actually answered me - Slabway Shiatsu Massage Chair Reviews. I would suggest not to lose your tough generated income on this business. I will be contacting the Attorney General to file a problem regarding SLAB. Buyer Be Careful!!!!!! Hey There Michael, We regards are sorry for the clear aggravation and inconvenience you have actually experienced regarding your current order with Slabway.
Examining your order history, I do see your order was produced December fourth which there was a label developed on December 7. Your package was labeled and all set for pickup. Unfortunately, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been unable to satisfy the need.
We comprehend this is not the experience you were purchasing into, and we do appreciate your understanding of the current situations impacting our carriers nationwide. In relation to your experience with our client service team, we understand that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our group's work (Slabway Massage Chair Pic).
We acknowledge that we failed to miss out on the mark in this instance. For that we apologize. Our records do show that your order was provided on December 22nd. We hope that you have actually been satisfied with your purchase and discover excellent use of the Slabway Shiatsu Foot Massager. i got my foot massager been wanting to return since the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installment cost was informed it will delivered in 3 days. Employed 3 days stated it shipped 4 days back after a week they do not answer the phone and tell you to chat with their website which never answer you back. They will keep you waiting sent out several e-mail with the very same reaction will get back with you later on.
Called XPO LOGISITICS and they specified they do not even see any tickets produced to come to them. This company is a fraud and I'm going to do my best in discovering an attorney to invest enough cash to get them to refund my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI acquired 3 Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and show up originating from Utah to Illinois on truck that took 2 days once it was filled on the truck from the plant we removed from package set it up plugged it in the chair entered into a complete recline mode and has not came out of it because I have actually attempted to contact Slabway various times via email call and have yet been able to talk with a live person I continually get emails back from them specifying that they will have a support member call me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to inactivity of the email they are canceling and closing the RMA I intern reply and after that they again tell me that it's going to be 72 hours prior to a representative contacts me again I get another e-mail stating that they're closing the RMA assistance ticket I've been trying to follow this business anywhere I can to leave Negative feedback on this business due to the piss bad action that I obtain from their support teams I believe any person seeking to acquire any of their products should highly take a look at all their feedback's I have no idea the actual count of the number of bulls ** t positive feedback's they're publishing but I can't believe that they're getting that manyHi Rodney, We offer our sincerest apologies concerning the functionality problems you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Review.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com advising that you check the fuse situated on the back of your chair (Slabway Massage Chair Special Discount). We have received no more interaction from you notifying us if that resolved your concern. In relation to your experience with our client service group, we understand that our service has actually taken a hit this holiday.
We are doing all that we can with the resources offered to us to offer an excellent experience to each and every client. We acknowledge that we failed to fizzle in this instance. For that we ask forgiveness - Slabway Massage Chair. We await your action. Thank YouI bought a foot massager. Site stated 2-4 day delivery time.
I called number noted and it is a recording that simply keeps repeating. States to get on chat online website. I contacted chat, stated "currently responding in under 15 minutes". I have actually been on chat for 44 mins at this moment and no contact. Ro-bot states "normal wait time 5-15 mins.
I believe this location is a rip-off and i am going to contact charge card to stop payment. Slabway Massage Chair. I DO NOT RECOMMEND buying anything from this improperly run clothing (if they are a real attire). BUYER BE CAREFUL!!!!!! Hello Ian, We seriously regret any frustration or trouble you have experienced. Regrettably, our shipping partner has been consistently experiencing a surplus in volume and have been unable to fulfill the demand.
We understand this is not the experience you were purchasing into, and we do appreciate your understanding of the current scenarios impacting our carriers nationwide. In relation to your experience with our customer service team, we comprehend that our service has actually taken a hit this vacation season (Slabway Massage Chair Pic). It is our busiest time of the year and this year's occasions have more than tripled our team's work.
We recognize that we failed to miss out on the mark in this instance. For that we apologize. Our records do reveal that your order was provided on December 17th. We hope that you've been satisfied with your purchase and find fantastic use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Reviews. Placed an order on 12/4/20 and the order was canceled mid delivery without any additional explanation!? I've called several times, sent out e-mails utilized the chat widget they suggested and also connected to them via all social networks platforms and no response no reply just no description.
I would like a full refund for the foot massager and 1 year guarantee I bought. Tonya L ****** Hey Tonya, We truly regret the clear aggravation and trouble you have experienced regarding your current order with Slabway (Slabway Shiatsu Massage Chair Reviews). This is not our intention and not the experience we desire for our consumer.
This was because of a mistake in communication with the pickup at our satisfaction facility. Your plan was labeled and ready for pickup. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have been not able to fulfill the need (Slabway Massage Chair Pic). As such, we have actually also been unable to guarantee our shipping timespan with the same certainty we previously were able to.
In relation to your experience with our customer care team, we understand that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our team's workload. We are doing all that we can with the resources offered to us to supply an excellent experience to each and every client (Slabway Massage Chair Pic).
For that we ask forgiveness. Our records reveal that you have gotten the full refunds as asked for. We hope for the chance to regain your rely on the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be postponed.
I discovered the item they were offering could be bought for $67. 99 and $87. 99 on Amazon with totally free shipping. I immediately tried to cancel my order. I sent an email I called on the phone, for which there was no reaction. It was now roughly 12:20. I finally received a reaction by Monday early morning telling me the order had delivered.
Nevertheless, it was not deliverable since they had an inaccurate apartment or condo number. I contacted UPS and asked to return to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They must not have charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the expense of their products.
It is your obligation to do so. You will be made the most of if you do not. I received my foot massager and it worked as soon as then stopped. Now no one selects up the phone and will not answer their own chat bot. It's ludicrous. I want my cash back. Hi Francis, We regret any disappointment you have actually experienced relating to the performance of your Slabway Shiatsu Foot Massager as well as the aggravation experienced with our customer assistance as of late. Their refund policy for their incompetence is ridiculous. Do refrain from doing business with these individuals. Go through ******. I bought a foot massager Nov 26, used it as soon as and it caused me sever discomfort. I called, talked on their site still no return slip on 12/4/2020. I wish I would have read their reviews before purchasing from this business.
I will keep your business on blast for this - Slabway One Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not match your needs. Our records reveal that your order was approved for a refund and that you picked the alternative to have Slabway supply a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund amount.
At this time, if you wish to continue with the return process you have actually initiated, we ask that you please reply to the assistance email thread confirming you 'd with to continue. BBB Company Profiles might not be replicated for sales or advertising functions. BBB Organization Profiles are offered exclusively to assist you in exercising your own finest judgment.
Nevertheless, BBB does not verify the precision of details offered by 3rd parties, and does not guarantee the accuracy of any details in Business Profiles - Slabway Shiatsu Massage Chair Reviews. When considering complaint info, please take into consideration the business's size and volume of transactions, and comprehend that the nature of grievances and a firm's reactions to them are typically more vital than the variety of problems.
BBB Business Profiles are subject to change at any time. If you select to do service with this business, please let the service understand that you called BBB for a BBB Business Profile. As a matter of policy, BBB does not back any item, service or service - Slabway Massage Chair.
On The Area Massage is your California Bay Location and East Bay chair massage expert. Our company believe chair massage is terrific - Slabway Massage Chair...
Massage Chairs are intricate devices with great deals of moving parts and advanced computer elements, so things can fail. But it's not much various from a car, it depends on how you use it and how you look after it that will determine the length of time it lasts. So what can break in a massage chair? The most common circumstances of things on a massage chair breaking are those bumps and swellings that can take place throughout shipment.